In the dynamic modern business world, the use of ‘non-employees’, contingent workers of contractors, is growing. Predictions are that in the next few years, ‘non-employees’ will comprise up to 40% of the modern workforce. Yet, amid this growth, the visibility of these vital contributors needs to improve – significantly. We repeatedly witness organisations with substantial contingent workers operating in financial obscurity and exposed to significant risks. The cost of this invisibility is staggering, encompassing vast overspending and unnoticed inefficiencies. The risks relating to this workforce are also alarming – imagine not knowing who is in your workforce daily. Are they protected? Is your organisation protected? The number of Executives we speak to who cannot confidently answer these questions is very concerning.

With a collective experience of 65 years in contingent workforce strategy and operations, our team has witnessed success stories and cautionary tales. We have seen businesses effectively mobilise contingent workers with their niche skillsets and flexibility, and, on the other hand, we have seen companies lose sight of their contingent workforce and overspend on staff they no longer need or hire people with skills they already have.

We live in an era of so much visibility – with social media, our phones, AI, and the internet – but the lack of visibility companies have of their ‘non-employee’ workforce is vastly out of date.

Over the past two years in particular, we partnered with leading businesses, including Optus, to bring visibility to their 8,000 non-employee workers across Australia, one of Australia’s largest energy companies, to support the design of their Contingent Workforce strategy, model and 5-year business plan; Big-4 consulting firm to support their strategy on ensuring they have a stand-out user experience and to accelerate their speed to productivity.

Our Discover, Design, and Deploy approach examines user experiences, spend management, talent quality assurance, risk profile, operational efficiency, and technology.